1. Why Updating Bank Information Correctly is Important

• Your monthly SSDI payments rely on accurate bank routing and account numbers.
• If your account changes, outdated details could result in payment delays or returned funds.
• SSA must have the updated banking info before processing the next payment—otherwise, the money may be held or sent to the wrong account.

2. Ways to Update Your Direct Deposit Info

There are three efficient ways to change your bank information with the Social Security Administration:

Via Your “my Social Security” Account

• Sign in or create your secure “my Social Security” account at the SSA website.
• Go to the “Direct Deposit” link under “My Profile.”
• Enter your new bank routing and account number carefully.
• Click Save to submit the update. This is typically the fastest and most accurate method.

By Phone

• Call the SSA toll-free line at 1-800-772-1213 (TTY 1-800-325-0778).
• Be prepared to verify your identity with your Social Security number, date of birth, and address.
• Request the direct deposit account change with the representative.
• Ask for confirmation that the new information has been recorded.

In Person at Your Local SSA Office

• Locate your nearest SSA field office in Wyoming using the SSA Office Locator.
• Bring your Social Security number, photo ID, and a voided check or bank letter with the new routing/account details.
• Inform the agent you’re updating direct deposit information—make sure to verify everything before leaving.

3. Timing & When Changes Take Effect

• If updated online or by phone before your account close near payday, the new bank info will likely apply to the next scheduled SSDI deposit.
• If the change occurs near the middle of the deposit week or after SSA’s processing cutoff, the update may take two payment cycles to take effect.
• Confirm timing with SSA representative or monitor your “my Social Security” account after submitting the change.

4. Common Issues & How to Avoid Them

• Incorrect routing or account number entry can delay payments. Double-check before submitting.
• Older account still active? Notify SSA ahead of time to avoid split deposits.
• Phone entries: Ask for a case number or verbal confirmation after your request.
• Fraud vigilance: Never share your SSN or banking details with anyone claiming to be SSA via email.

5. Confirming the Update Was Successful

After submitting the change:



• Log back into your my Social Security account to verify the new bank account details are showing.
• Request a Benefit Verification Letter or check the “Payment & Benefit Details” page to confirm.
• If your next direct deposit doesn’t appear by the expected date, contact SSA immediately to investigate.